OTA (Online Travel Agency) Management
This function ensures every booking is handled with precision, all inquiries are answered promptly, and operations are fully coordinated, creating a seamless, professional, and guest-focused experience. OTA management is both strategic and operational, driving occupancy, revenue optimisation, and high levels of guest satisfaction.
Platform Management
Manage property listings on Booking.com, Agoda, and Expedia (additional charges may apply). Ensure room types, rates, policies, availability, and payment options are accurate, synchronised, and fully compliant with property standards. Monitor updates consistently to maintain listing integrity and maximise visibility and bookings across all platforms.
Content Optimisation
Maintain high-quality, detailed, and accurate images, descriptions, amenities, and property features. Optimise content for visibility, searchability, and guest engagement, ensuring the property is presented professionally, consistently, and appealingly to potential guests.
Rate & Inventory Control
Update room rates, availability, and restrictions across all OTA platforms consistently to prevent overbooking, rate disparities, and revenue leakage. Synchronise updates with the property management system and any channel managers, and monitor changes daily for accuracy.
Performance Monitoring
Track detailed metrics including bookings, conversion rates, ranking, and guest reviews across OTAs. Analyse performance data to identify areas for optimisation, adjust listing strategies and rates accordingly, and maintain maximum visibility and revenue potential.